For retreat venues · Monthly · Your part-time COO

Fractional RetreatOperations Director

Senior operations leadership,
without a full-time hire.

I run the operations side of your venue with you: the automations, guest messages and coordination, and the digital systems behind them. I make sure it all runs efficiently, change the processes that stop making sense, and lead the team that does the work.

For retreat centers, eco-lodges and wellness properties that host retreats.

Book a free call What the role covers ↓
Monthly retainer

From $1,000 / month

Operations leadership at a fraction of a full-time salary.

  • Owns operations priorities with you
  • Monthly numbers review
  • Team leadership and clarity
  • SOPs and growth planning

How we work together

You keep the vision. I take the operations.

You decide where the line sits. Some owners keep the guest relationships close; others hand over everything but the vision.

Always yours
  • The vision for your retreat
  • The big decisions
Your call
  • Guest experience
  • Retreat leader relationships
  • Hiring
  • Marketing

Keep any of these, or hand them over.

Always mine
  • The systems
  • The numbers
  • The processes
  • Keeping the team running

What changes for you

Someone owns operations

Decisions about bookings, team and systems don't all wait for you.

Decisions start from numbers

Bookings, revenue and costs reviewed every month, against your goals.

Systems that keep up

SOPs refined as the business changes, so nothing drifts back.

What the role covers

Four things your director owns

Direction

  • Priorities for the month and the season
  • Growth planning: the next offer, the next hire

Numbers

  • Monthly metrics review
  • Bookings, revenue and costs against your goals

Team and day-to-day

  • Lead the team, with clear roles and expectations
  • Messages, coordination and automations running efficiently
  • Processes changed when they stop making sense

Digital systems

  • Own your digital infrastructure: booking, payments, website, automations and team tools
  • Connected, so nothing is typed in twice
  • SOPs kept current, season after season

Two ways to run itYou have a teamI lead your in-house team and run the operations through them.You don't have one yetThe Retreat Blueprint Concierge Ops remote team handles the day-to-day, under my direction.

Why fractional

The leadership of a full‑time hire, sized to your retreat

Doing it all yourself

  • Every decision waits for you
  • Numbers checked when there's time
  • The team asks you everything
  • Growth happens between guest arrivals
Best fit for most retreats

Fractional director

  • Operations owned with you, every month
  • Numbers reviewed on a set rhythm
  • A leader the team can go to
  • A plan for the season ahead
  • A monthly retainer, no long hiring process

Full-time hire

  • Operations owned, full time
  • A full salary, every month of the year
  • Months to recruit and onboard
  • Hard to scale back in low season

In practice

The work doesn't stop at the build

Infinity Retreat · Ometepe, Nicaragua

Kept on as an ongoing consultant after the build

  • Bookings, guests and payments in one system
  • Relaunched with a new brand, website and paid ads
  • Retained as an ongoing consultant
"Shila has continued working with me as a consultant, a testament to the value she brings and the confidence I have in her abilities."Cris Ketch, Founder, Infinity Retreat

Hear the voice notes from these clients

How it starts

From first call to a steady rhythm

  1. Free call

    Where the business is now, and where you want it to go.

  2. Operations review

    Your baseline numbers, team and systems, and the first set of priorities.

  3. Monthly rhythm

    Review the numbers, set priorities, lead the team, refine the systems. Repeat.

Other services

Need something different?

Foundation sprintThe systems your retreat runs on, built in one go.$3,000 – $6,000 →Concierge opsYour day-to-day admin, handled.From $250 / month →Growth marketingGet your retreat seen by the right people.Pricing on inquiry →Buying a retreat?Pre-purchase review and your first 90 days.From $1,200 →

Start with a conversation

Bring in your part-time COO.

A free 30-minute call. No obligation, just a clear next step.

Book a free call